jiliwvo Privacy Policy

This Privacy Policy describes how jiliwvo ("jiliwvo", "we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you" or "your") who visit the jiliwvo website at https://jiliwvo.net, create a player account, or otherwise interact with our services.

This Policy is issued in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected in connection with jiliwvo's online casino and sports betting platform, which operates under PAGCOR regulation for the Philippine market.

By accessing the jiliwvo platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the jiliwvo platform immediately.

For the purposes of the Data Privacy Act of 2012 and its IRR, jiliwvo is the personal information controller in respect of the personal data it collects and processes from players and website visitors in connection with the jiliwvo platform.

jiliwvo has appointed a Data Privacy Officer (DPO) who is responsible for overseeing the platform's data protection compliance, handling data subject requests, and serving as the primary point of contact for the National Privacy Commission. The DPO's contact details are provided in Section 14 of this Policy.

Where jiliwvo engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud hosting services — those providers act as personal information processors under the DPA and are bound by data processing agreements that require them to protect your data to at least the same standard as jiliwvo.

jiliwvo collects the following categories of personal data, limited to what is necessary for the purposes described in this Policy:

jiliwvo does not intentionally collect sensitive personal information as defined under Section 3(l) of the DPA — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where strictly required by PAGCOR regulations or AMLA compliance obligations, and only with your explicit consent or as permitted by law.

jiliwvo collects personal data through the following channels and methods:

• Direct collection: Information you provide when registering a jiliwvo account, completing KYC verification, making a deposit or withdrawal, filling in your account profile, contacting customer support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you visit the jiliwvo website or use the platform, including IP addresses, device identifiers, browser data, cookies, and session activity logs. This data is collected through cookies, web beacons, and similar tracking technologies as described in Section 8.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance platforms; payment verification data from GCash, Maya, BPI, BDO, Metrobank, and other payment processors.
• Regulatory sources: Information shared with jiliwvo by PAGCOR or other Philippine government agencies as part of regulatory reporting or compliance activities.

jiliwvo processes your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your jiliwvo player account, including login authentication and account security.
• Identity verification (KYC): To verify your identity, age (21+ requirement), and eligibility to play on the jiliwvo platform as required by PAGCOR regulations.
• Payment processing: To process your deposits and withdrawal requests via GCash, Maya, BPI, BDO, Metrobank, USDT, Coins.ph, and 7-Eleven, and to maintain accurate financial records.
• Regulatory compliance: To meet jiliwvo's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including the filing of covered and suspicious transaction reports with the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the jiliwvo platform.
• Responsible gaming: To monitor gameplay patterns and identify indicators of problem gambling, and to administer responsible gaming tools such as deposit limits, loss limits, session reminders, and self-exclusion.
• Customer support: To respond to your queries, complaints, and requests through our 24/7 support channels.
• Promotions and bonuses: To administer bonus credits, free spins, and promotional campaigns, and to verify eligibility for specific offers.
• Marketing communications: To send you information about jiliwvo promotions, new games, and special offers, where you have opted in to receive such communications.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the jiliwvo platform, user experience, and game offering.

Under the Data Privacy Act of 2012, jiliwvo relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and jiliwvo — including account creation, gameplay, payment processing, and bonus administration — is carried out on the basis of contractual necessity under Section 12(b) of the DPA.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, NPC registration requirements, and other applicable Philippine laws is carried out on the basis of legal obligation under Section 12(c) of the DPA.
• Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics is carried out on the basis of legitimate interest under Section 12(f) of the DPA, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and optional data collection activities is carried out on the basis of your freely given, specific, and informed consent under Section 12(a) of the DPA. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

jiliwvo does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment service providers: GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other payment processors receive the financial data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party identity verification platforms that assist jiliwvo in verifying your identity documents and screening against sanctions lists and politically exposed persons (PEP) databases.
• Game software providers: JILI and other licensed game providers receive anonymised gameplay data necessary to operate their games and generate random outcomes. Game providers do not receive your personal identity or financial data.
• Cloud hosting and infrastructure providers: Servers and cloud infrastructure providers on which the jiliwvo platform and player data are hosted, under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where jiliwvo is required to disclose personal data by law, regulation, court order, or formal regulatory request.
• Professional advisers: Lawyers, auditors, and accountants engaged by jiliwvo who are bound by professional confidentiality obligations.

All third-party processors engaged by jiliwvo are bound by data processing agreements that require them to maintain appropriate technical and organisational security measures and to process personal data only on jiliwvo's documented instructions.

The jiliwvo platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The following types of cookies are used:

• Strictly necessary cookies: Required for core platform functionality, including login session management, security tokens, and load balancing. These cookies cannot be disabled without affecting your ability to use jiliwvo.
• Performance cookies: Collect anonymised data about how players navigate the jiliwvo platform — including pages visited, time on page, and error reports — to help us improve platform performance and user experience.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limit configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to analyse aggregate platform usage patterns. Data collected via analytics cookies is anonymised and not linked to individual player identities.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect platform functionality. jiliwvo does not use third-party advertising or social media tracking cookies.

jiliwvo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and AMLA implementing rules.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA reporting obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of account closure or from the date of the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last communication, for dispute resolution purposes.
• Marketing opt-in records: Retained for as long as you maintain a jiliwvo account, or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jiliwvo's data disposal procedures. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory investigations, it will be retained until those matters are resolved.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwvo:

• Right to be informed: The right to be told what personal data jiliwvo collects about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jiliwvo holds about you, including a summary of the processing activities applied to that data.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by jiliwvo. You may update most account information directly through your jiliwvo account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliwvo's legal retention obligations under AMLA and PAGCOR regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interest, subject to jiliwvo's overriding legitimate grounds.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another personal information controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph if you believe jiliwvo has processed your personal data in violation of the DPA.

To exercise any of the above rights, please contact jiliwvo's Data Privacy Officer using the contact details in Section 14. jiliwvo will respond to all data subject requests within fifteen (15) business days of receipt, or within such extended period as may be permitted by the NPC.

jiliwvo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• AES-256 encryption for all personal and financial data stored on jiliwvo servers.
• TLS 1.3 encryption for all data transmitted between your device and the jiliwvo platform.
• Multi-factor authentication (MFA) options for player account access.
• Role-based access controls ensuring that jiliwvo staff can only access personal data necessary for their specific job functions.
• Regular penetration testing and vulnerability assessments of the jiliwvo platform infrastructure.
• Segregated network architecture with firewalls, intrusion detection systems, and 24/7 security monitoring.
• Regular staff training on data protection obligations, phishing awareness, and secure data handling procedures.
• An incident response plan aligned with NPC breach notification requirements under Section 20(f) of the DPA.

In the event of a personal data breach that is likely to give rise to a real risk of serious harm to affected data subjects, jiliwvo will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

The jiliwvo platform is strictly intended for individuals who are at least 21 years of age, in accordance with the minimum gambling age prescribed under PAGCOR regulations applicable to online gaming in the Philippines. jiliwvo does not knowingly collect, process, or retain personal data from any person under the age of 21.

If jiliwvo discovers or has reasonable grounds to believe that a registered player is under 21 years of age, the account will be immediately suspended, all gameplay activity will be voided, and any deposits will be returned to the originating payment method following identity verification. All personal data associated with the underage account will be deleted in accordance with applicable data protection standards.

If you are a parent or guardian and believe that your child has registered a jiliwvo account, please contact our Data Privacy Officer immediately using the contact details in Section 14. We will investigate and take prompt remedial action.

jiliwvo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this Policy will be revised accordingly whenever material changes are made.

Where changes to this Policy are material — meaning they significantly affect your rights or the way jiliwvo processes your personal data — jiliwvo will notify you by posting a prominent notice on the platform or by sending a notification to the email address registered on your jiliwvo account, providing a minimum of seven (7) days' advance notice before the revised Policy takes effect.

Your continued use of the jiliwvo platform after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the jiliwvo platform and request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or jiliwvo's data processing activities, please contact us through the following channels:

• Data Privacy Officer: [email protected]
• General Customer Support (24/7): [email protected]
• Live Chat: Available 24/7 through the jiliwvo platform after logging in to your account.

When contacting the Data Privacy Officer regarding a data subject request, please include your registered jiliwvo username, a clear description of your request, and a copy of a valid government-issued ID for identity verification purposes.

jiliwvo is registered with the National Privacy Commission as a personal information controller. If you are not satisfied with jiliwvo's response to your data privacy concern, you have the right to escalate your complaint to the NPC.